Book A Return

For returns from NEW ZEALAND, please skip to base of page.
We offer refunds on all NON SALE items.
 
You can either choose a 110% store credit or instant refund.
If you would like a 110% Store Credit, book your return directly below:
   
  
1. COMPLETE ONLINE RETURNS FORM
Fill out the form below to get started
 

Returns

Please enter your order details to access your refund now (Australian customers only)

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You can return any item with the exception of a sale item for change of mind
If you'd like a store credit, exchange or have a faulty item, please email us directly.

2. PRINT AND ATTACH YOUR LABEL
If you don't have a printer, simply select print in store and present the QR code at the post office.
If you haven't already received a slip, click here.
3. COMPLETE PAPER SLIP TO IDENTIFY REFUND METHOD
You will receive a paper return with your order, please specify if you would like to receive a Refund or 110% Store Credit. Sale items are only eligible for a Store Credit. 

4. DROP OFF YOUR PARCEL
Your returns form will locate your closest drop off point


**IF YOU ARE RETURNING SHOES FROM NEW ZEALAND**
For all NZ returns please address the return to:
Just Because
3/11 Rocklea Dr

Port Melbourne
VIC 3207 Australia
 
Be sure to include your returns slip inside.
If you believe there is an issue with your delivery, or you have received a faulty product please contact info@justbecauseshoes.com.au
  
Please note, return postage fees are at the customer’s expense. We would suggest using a tracked postal service, as Just Because is not responsible for missing deliveries.